Welcome to Wander Camp Shop’s FAQ section! We’re here to help answer all your questions about our outdoor gear, shipping policies, and more. As your trusted partner for camping and adventure essentials, we want to ensure you have all the information you need for a seamless shopping experience.
About Wander Camp Shop
Who is Wander Camp Shop?
Wander Camp Shop is your premier destination for high-quality outdoor adventure gear. Based in sunny San Diego, California, we specialize in everything from air mattresses and camp bedding to fishing equipment and camping furniture. We cater to outdoor enthusiasts who value both quality equipment and reliable service.
What makes Wander Camp Shop different?
We stand out by offering:
- Carefully curated selection of outdoor essentials
- Reliable worldwide shipping (with some remote area exceptions)
- Competitive shipping options including free shipping on orders over $50
- Quick 1-2 business day order processing
- 15-day return policy for your peace of mind
Products
What types of products does Wander Camp Shop offer?
Our extensive product range includes:
- Camping essentials (air mattresses, bedding, stoves, furniture)
- Outdoor cooking equipment (BBQs, smokers, camp stoves)
- Water sports gear (canoes, kayaks, boating equipment)
- Outdoor protection (bug zappers, mosquito repellents)
- Clothing and accessories for outdoor adventures
- Coolers, first aid, and safety equipment
How do I choose the right product for my needs?
Our products are carefully selected for outdoor enthusiasts. Consider:
- The type of adventure (camping, hiking, fishing, boating)
- Group size and duration of your trip
- Season and weather conditions
- Portability needs
Ordering & Account
How do I place an order?
Simply browse our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping information and choose your preferred payment method (Visa, MasterCard, JCB, or PayPal).
Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to:
- Track your orders more easily
- Save your shipping information for faster checkout
- View your order history
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll send instructions to your registered email address to reset your password.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, typically 10-15 days after processing (1-2 business days)
- Free Shipping: For orders over $50 via EMS, typically 15-25 days after processing
How long does order processing take?
All orders are processed within 1-2 business days before being handed off to the shipping carrier.
Do you ship internationally?
Yes! We ship worldwide, excluding some remote areas in Asia and other locations. Our base is in San Diego, California, but we serve global adventurers everywhere.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.
What if my shipping address is incorrect?
Please contact us immediately at [email protected] if you notice an error in your shipping address. We’ll do our best to correct it before your order ships.
Returns & Exchanges
What is your return policy?
We stand behind our products but understand that sometimes returns are necessary. You have 15 days from receipt to initiate a return for items in original condition.
How do I initiate a return?
Contact our customer service team at [email protected] with your order number and details about the item you wish to return. We’ll provide instructions for the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Payments
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. For additional security, we also offer PayPal as a payment option.
Why was my payment declined?
Payment declines can happen for various reasons:
- Insufficient funds
- Bank security measures
- Incorrect card details
- International transaction restrictions
Contact Us
How can I contact Wander Camp Shop?
Our outdoor-loving customer service team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3530 Ocello Street, San Diego, US 92111
Still have questions? Don’t hesitate to reach out! At Wander Camp Shop, we’re more than just a store – we’re fellow outdoor enthusiasts committed to helping you prepare for your next adventure with quality gear and reliable service.
Happy adventuring!
– The Wander Camp Shop Team